Returns, Cancellations & Exchanges
We are advocates of product research, and recommend doing so prior to making your purchasing decision. However, store returns are a fact of retail life. Our goal is to make the return process a pleasant transaction that is straight-forward and simple. Here are our guidelines:
- Undeliverable packages, 'Return to Sender', & order cancellations (after items have shipped) are assessed a 17% restocking fee.
- If items have not yet shipped and customer requests an order cancellation we will refund the total amount minus a 5% processing fee to cover our processing fees that have been charged to us by our processor.
- We accept returns of unopened merchandise if requested via email@example.com within 48 hours of delivery.
- Shipping and restocking fees are non-refundable.
- Portable (dry herb) vaporizers are eligible for replacement or The VapeLife Store credit, less the cost of return shipping and restocking fee.
- All returns require a RMA#. Request one from firstname.lastname@example.org
- Let us know your name, order #, return item, reason for return, and condition of the product. You'll receive a response within 48 hours, Monday through Friday. Once the returned item is received from the original customer, approved refunds will be processed within 10 business days.
- The RMA# must be used within 14 days of issue date. Failure to do so, will void your return.
- If you return an item using a pre-paid RMA#, the cost of return shipping and restocking fee will be deducted from your refund.
- If you receive a product that is damaged in shipping, defective, or not what you ordered, we'll arrange for a replacement. All defective merchandise must be reported to email@example.com within 24 hours of delivery. Please include pictures and/or a short video. Refunds will be issued once we have received and inspected the returned item(s)
- If returned merchandise is deemed properly functioning upon inspection, we will send the same unit back at the customer's expense.
- International Customers: If the return of your package incurs any types of return fees or duty fees, those charges will be deducted from your refund.