Herbalizer Return Policy
HERBALIZER Return Policy
All sales are final. There shall be no returns or exchanges except pursuant to the express Warranty or Quality Guarantee.
HERBALIZER 5-Year Quality Guarantee to Original Purchaser (Limited Edition only)
The 5-year Quality Guarantee is valid to the original purchaser for three (3) years subsequent to your 2-year Limited Warranty’s expiration. If you experience a problem with your Herbalizer during this Quality Guarantee period that would have been covered during the Limited Warranty period, you will be entitled to receive a 50% discount on a replacement Herbalizer of the same model. HERBALIZER reserves the right to upgrade you to newer model.
HERBALIZER Limited 2-Year Warranty to Original Purchaser
HERBALIZER warrants the Herbalizer (“product”) purchased in the USA/Canada against defects in material and workmanship under normal use and in accordance with operating instructions for a period of two (2) years from the date of purchase by the original end-user purchaser. The Limited Warranty covers the Herbalizer only, and not any accessories such as the “bowl,” “whip” or “grinder card.” This Warranty is limited to repairs or replacements of original parts which in the opinion of HERBALIZER are defective in workmanship or material. If a product receives warranty service, the Warranty period is amended to either (a) the time remaining on the original two-year Warranty, or (b) 90 days from the date the product is shipped back to you, whichever is longer.
This Warranty shall be void upon transfer of ownership of this product and is effective only when used in the United States/Canada.
HERBALIZER agrees to repair or replace the product at no charge, within the Warranty period, providing that the product is delivered to HERBALIZER in its original package or equivalent protective packaging, fully insured. All shipping charges must be prepaid. Return instructions must be requested by sending an email to firstname.lastname@example.org. Please follow the instructions carefully to avoid any delays. To honor this Warranty and to ensure the best service to our customers, HERBALIZER requires the following information to be included with the returned unit:
- A copy of the original sales receipt
- Model number & serial number of the unit (located on bottom)
- Your address and phone number
- A detailed description of the problem
A shipping and handling charge of $50 will be applied to any returned product found not to be defective.
This Warranty does not cover damage resulting from negligent use, misuse, or abuse, damage caused by accident or dropping, or damage caused by water/liquid. This Warranty does not cover cosmetic deterioration resulting from unapproved cleaning solvents, accident, misuse or neglect. Any unauthorized alteration of this product will void this Warranty and the owner’s right to operate this product.
DISCLAIMER OF WARRANTY. EXCEPT AS SPECIFIED IN THIS WARRANTY SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY HERBALIZER, ITS SUPPLIERS AND LICENSORS. THE HERBALIZER IS NOT A MEDICAL DEVICE. IN NO EVENT WILL HERBALIZER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, LOSS OF REVENUE, BODILY HARM OR LOSS OF LIFE, OR COST OF REPLACEMENT GOODS RESULTING FROM THE USE OR MALFUNCTION OF THE HERBALIZER. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.